We have a professional team and first-class Service.

I. Core Supply Services

1）Product Range CoverageCovers full-vehicle parts including engine, chassis, electronics & electrical systems, body, and interior; offers multiple types such as original equipment manufacturer (OEM) parts, branded parts, and after-sales parts.Assessment criteria: Randomly verify the completeness of product categories; lack of key categories is deemed non-compliant.

2）Customization CapabilityProvides bulk purchasing, scattered replenishment, and custom parts services for special vehicle models based on vehicle types and usage scenarios.Assessment criteria: Response time for customization requests ≤24 hours; delivery cycle meets agreed terms.

3）Inventory Guarantee RateSpot availability rate of commonly used parts ≥95%; clear allocation channels for scarce parts.Assessment criteria: Monthly stock-out rate of commonly used parts ≤5%; allocation cycle for scarce parts ≤7 working days.

4）Qualification CompliancePossesses relevant qualifications for parts production/sales and complies with national vehicle technical standards.

II. Supporting Value-Added Services

1）Technical Support ResponseProvides installation guidance, compatibility consultation, and troubleshooting services.

2）Regional Hot Model ListSupplies a list of popular models based on the customer’s country/region.

III. After-Sales Guarantee Services

1）Return/Exchange EfficiencySupports no-questions-asked return or exchange for quality issues with clear processes and time limits.Assessment criteria: Review of return/exchange applications ≤24 hours; refund/replacement cycle ≤5 working days.

2）Warranty PeriodWarranty period for core parts (engine, chassis, etc.) ≥12 months; warranty period for regular parts ≥6 months.Assessment criteria: Provides clear warranty agreement; free repair or replacement for non-human damages within the warranty period.

3）Complaint HandlingEstablishes complaint feedback channels and follows up on handling results in a timely manner.

IV. Cooperation Empowerment Services

1）Procurement Plan OptimizationOffers one-stop procurement solutions for customers, integrating resources to reduce costs.Assessment criteria: Provides cost optimization suggestions; procurement costs 3%-5% lower than the industry average.

2）Flexibility of Cooperation ModesSupports multiple cooperation models such as long-term strategic cooperation, ad-hoc procurement, and consignment sales.Assessment criteria: Customizes cooperation plans according to customer needs; no mandatory bundling clauses.

3）Emergency GuaranteeProvides priority supply support for urgent needs (e.g., fault emergency repair).